Privacy Policy

1. Introduction

At Ascend, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. By using our platform, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (profile picture, bio, contact details)
• Content you create or upload to the platform
• Communications with other users
• Team management data

We also automatically collect certain information when you use our platform:

• Usage data (how you interact with the platform)
• Device information (browser type, IP address)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage
• Detect, prevent, and address technical issues

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• With your consent
• With service providers who assist in operating our platform
• To comply with legal obligations
• To protect our rights and safety

Any third-party service providers we use are bound by confidentiality agreements and are prohibited from using your personal data for any purpose other than providing services to us.

5. Your Rights and Choices

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Delete your account and all associated data at any time

To exercise these rights, you can contact us at contact@ascendapp.ca or use the account settings in your profile. We will respond to your request within 30 days.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. When you delete your account:

• Your profile and personal data will be permanently deleted
• Your content will be removed from the platform
• Team access and permissions will be revoked
• Backup copies will be deleted within 90 days

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Children's Privacy and Parental Consent

As a coaching platform, we may collect information about athletes under the age of 13. In such cases:

• We require explicit parental or legal guardian consent before collecting any personal information about athletes under 13
• Parents or legal guardians can review, modify, or delete their child's information at any time
• We only collect information necessary for providing coaching services
• Parents or legal guardians can revoke consent and request deletion of their child's data
• We do not knowingly collect more personal information than is necessary for the coaching services

If you are a parent or legal guardian and believe we have collected information about your child without proper consent, please contact us immediately at contact@ascendapp.ca. We will promptly investigate and take appropriate action.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. Your continued use of the platform after such modifications will constitute your acknowledgment of the modified privacy policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@ascendapp.ca
Address:
10707 Maplecreek Drive SE
Calgary, AB T2J 1V4
Canada